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DELIVERY, RETURN AND CANCELLATION TERMS
YAMAN KOÇ EDUCATION CONSULTING AND RESEARCH LTD. STI. In order to provide better service to the BUYERS who purchase the product/service, the conditions regarding the delivery returns and cancellations of the products/services are explained below:
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A. DELIVERY
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(1) No physical delivery will be made in the purchase of Online Education service.
(2) In the purchase of goods (books), the shipping fee will be paid by the BUYER and the cargo price is added to the total amount of the order. The COMPANY may not reflect all or part of the said shipping fee to the BUYER.
(3) The delivery will be delivered at the address specified by the BUYER through the contracted cargo company. Even if the BUYER is not present at the time of delivery, the COMPANY will be deemed to have fulfilled its performance fully and completely. Therefore, the COMPANY is not responsible for the damages and expenses caused by the BUYER's late delivery and/or non-delivery of the product. The COMPANY is responsible for the delivery of the contracted product in a sound, complete and in accordance with the qualifications specified in the order.
(4) The BUYER is responsible for checking the product as soon as it is received and when he sees a problem with the product caused by the cargo, not accepting the product and keeping a report to the cargo company employee.
(5) Average delivery times are estimated to be 3-7 days with a private cargo company, and in any case, delivery is made within a legal period of 30 days.
(6) If the product(s) subject to the contract is to be delivered to a person/organization other than the BUYER, the COMPANY cannot be held responsible if the person/organization to be delivered does not accept the delivery.
(7) In the event that the payment for the product subject to the contract is made by the BUYER by credit card, at the request of the BUYER, including the unfair and unlawful use of the credit card by unauthorized persons, which may result from the difference between the credit card holder or the person to whom the product will be delivered. All legal risks belong to the BUYER. The BUYER accepts and undertakes that he will not make any claims from the COMPANY in case of any damage in the aforementioned situations.
(8) The COMPANY is responsible for force majeure or extraordinary circumstances such as weather conditions that prevent transportation, interruption of transportation, and/or technical reasons, etc. If he cannot deliver the product subject to the Contract within the period due to reasons, he is obliged to notify the BUYER within 5 (five) days. In this case, the BUYER may use one of the rights to cancel the order, replace the product(s) subject to the Contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. If the BUYER cancels the order, the amount paid shall be paid to him in cash and in full within 14 (fourteen) days at the latest.
(9) The BUYER can forward his requests and complaints to the COMPANY's address, telephone, fax and e-mail addresses, and can send the replacement of the defective products to the COMPANY's address without paying a shipping fee.
(10) If the BUYER resides/is located outside the borders of the Republic of Turkey and/or the address to which the product will be delivered is located outside the borders of the Republic of Turkey, the laws, regulations and relevant legal regulations of the country where he/she resides/is located and/or to which the product will be delivered shall comply with the purchase of the product in question. It accepts, declares and undertakes in advance that the customs duties, fees and all kinds of financial liabilities that it will accrue in accordance with the law will be his/her own, and that he will immediately and exactly fulfill all the payments to be requested for the delivery of the product.
(11) If the BUYER's address is outside the distribution area of the courier company with which the COMPANY has a contract, the BUYER, if he wishes, has to pay all the costs and costs that will be requested for the delivery of the product or to personally deliver the product subject to sale from the nearest branch of the courier company with which the COMPANY has an agreement. accepts, declares and undertakes in advance of its receivables. In this case, the BUYER will be informed by the courier company that the COMPANY has contracted with, and the BUYER can withdraw from the contract if he/she wishes.
(12) In shipments made with a private cargo company, if the package is damaged during transportation, the damage is compensated by the COMPANY. In case of damaged package;
a) Damaged packages should not be received and a report should be attached to the delivery company.
b) If the representative of the delivery company thinks that the package is not damaged, you have the right to open the package and have it checked that the products were delivered undamaged and to request that the situation be determined with a report.
c) After the package is received by you, it is deemed that the delivery company has done its duty properly.
d) If the package is not accepted and a report is kept, the situation must be reported to the COMPANY within 3 (three) days at the latest, together with the copy of the report you have. The COMPANY will ensure a new and healthy delivery as soon as possible.
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Article II. MATTERS REGARDING THE RIGHT OF WITHDRAWAL
1. As a general rule, the MEMBER (Buyer/Consumer) has the right to withdraw from the contract within fourteen (14) days without giving any reason and paying any penal clause.
2. The period of the right of withdrawal, the day of establishment of the contract for the service performance (online training) contracts; In contracts for the delivery of goods (books), it starts on the day the consumer or the third party determined by the consumer receives the goods. However, the consumer may also use the right of withdrawal within the period from the conclusion of the contract to the delivery of the goods. In determining the period of the right of withdrawal;
(a) The day on which the consumer or the third party determined by the consumer receives the last goods, for goods that are subject to a uniform order (for example, only book purchase) and delivered at separate times,
(b) In case of two different types (both online education and book purchase in the same order), the general provisions are taken separately according to the product and service.
3. It is sufficient to send the notification regarding the exercise of the right of withdrawal to the COMPANY before the expiry of the right of withdrawal, in writing or with a permanent data storage. The full address, fax number or e-mail information to which the withdrawal notification will be made is written in the first article of the Agreement.
4. The burden of proof regarding the exercise of the right of withdrawal belongs to the MEMBER.
5. The product to be returned must be delivered to the COMPANY together with the original product invoice. If the right of withdrawal is exercised, the original invoice must be returned. However, if the original invoice is not sent, VAT and other legal deductions, if any, will not be refunded.
6. If the product/products to be returned are sent to the COMPANY via the cargo companies that the COMPANY works with, the shipping cost belongs to the COMPANY.
7. The product should be placed in a protective package and the label of the shipping company should not be on the product packaging. Deformation that will occur in the packaging of the product is among the situations that prevent the product from being resold.
8. The COMPANY is obliged to return all collected payments within fourteen (14) days at the latest from the date on which the notification regarding the MEMBER's use of the right of withdrawal is received.
9. The COMPANY has to make the repayments to be made in case of exercise of the right of withdrawal in one go, in accordance with the payment instrument used by the MEMBER and without incurring any cost or obligation to the MEMBER. For payments made by credit card, the provisions of the relevant bank or payment institution are reserved.
10. MEMBER; Following the signing of the contract, in the event that the performance of the service subject to the contract is started, the right of withdrawal cannot be exercised even if the fourteen (14) day right of withdrawal period has not expired.
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Article III. RETURN FROM AGREEMENT, TRANSFER, REFUND
(1) In the event of the closure of the COMPANY, the suspension of services by official authorities or due to legal regulations, the services received by the MEMBER are calculated at current prices. Calculated service fees are subtracted from the total price of the product purchased by the MEMBER. The remaining amount, if any, is returned without any deduction or deducted from the MEMBER's debt.
(2) Even if the right of withdrawal has expired, provided that the content of the purchased training package has not started;
a. MEMBER's application to the COMPANY in writing 5 (five) business days before the start of the content of the training package,
b. The MEMBER has an excuse based on the existence of an unexpected situation that prevents him from using the content of the training package,
c. Certification of the excuse,
D. The COMPANY accepts the MEMBER's excuse,
If all the conditions are met, the MEMBER may withdraw from the contract. In this case;
(3) Services received by the MEMBER are calculated at current prices. Calculated service fees are subtracted from the total price of the product purchased by the MEMBER. 10% of the remaining cost and taxes, fees, etc., if any, that the COMPANY has to pay as per the Contract. The amount to be returned to the MEMBER after deducting the legal expenses and/or all kinds of documents that put the MEMBER in debt are returned to the MEMBER within ninety (90) days at the latest from the date of receipt of the return notification to the COMPANY or the MEMBER deducted from the remaining debt. The refund conditions of the relevant banks regarding refunds in payments made by credit card are reserved.
(4) NOTICE OF RIGHT OF WITHDRAWAL AND CONTACT INFORMATION REGARDING REFUND
YAMAN KOÇ EDUCATION CONSULTING AND RESEARCH LTD. STI.
Address: UÄŸur Mumcu mah. 1629. Sk. 59 Yenimahalle / Ankara
Tel: 0312 250 46 87 E-mail: yaman@yamankoc.com
Payment and Delivery
You can make purchases on our site with your credit cards through the secure payment page of Iyzico.
You can take advantage of our online single payment or online installment options for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, a refund will be made to your credit card within the legal period.
Order Price Refund
In case of cancellation of your orders for possible reasons; YAMAN KOÇ EDUCATION CONSULTING AND RESEARCH LTD. STI. Within the legal period, it will return the product price to your account and/or credit card by adhering to the iyzico payment system. However, you must provide us with your bank account information and/or credit card information accurately and completely.
Delivery Terms
We try to deliver the products you have ordered to your e-mail address on the same day. Cargo delivery time is 3 working days for products (books, brochures, catalogs) that take time to deliver. You will be informed in case of possible delayed delivery.
In order for the product to be delivered without delay, please state the address of your current location as the delivery address.
Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Adana-based training office will be sent with a contracted cargo company. After your orders are approved, they are delivered to the Cargo company at the end of 2 (two) working days at the latest.
You can discuss different delivery terms by consulting our customer representative. In addition, cargo deliveries are only valid for Turkey.